How do quick replies work?

Quick replies are saved messages, with variables and attachments, that you insert into a chat in one click.

Owners and Admins create and manage them in Console. You can add the customer’s name, phone number or company as variables, and attach images, videos, audio or files. Personal quick replies are visible only to the person who created them; team quick replies are shared with the workspace, and Members use them in WhatsApp Web.

In WhatsApp Web, open Quick replies next to the message box, search, and click one to insert it at the cursor. Check variables and any translation, then send it. Quick replies also work in broadcasts.

Free includes 10 quick replies per workspace; Pro and Team have no limit on the number. Quick replies are not WhatsApp Business Platform message templates.