AI replies for WhatsApp Web, grounded in your knowledge base

Assist, Managed and shadow mode

Assist writes a draft for you to check and send. Managed replies to customers by itself under the rules you set, and hands the chat to a person when it cannot answer. Shadow mode, a Managed setting, writes replies without sending them, so you can compare them with your team’s answers first.

Answers from your own knowledge

Add Q&A, PDF, DOCX, TXT or Markdown files and public web pages to the knowledge base. AI can turn files and pages into Q&A drafts for you to check. In Assist, the draft’s details show the passages it used.

Photos and voice messages too

When a customer sends a photo or a voice message, AI Pilot turns it into text before replying. It can also suggest updates to the customer record from the conversation.

Test it, then stay in control

In Console, set up personas, try conversations in Preview, including replays of real private chats, and save test cases. Run history keeps a summary of every reply for 180 days, without message or reply text, and Questions to improve lists what AI Pilot could not answer well.

Cap replies per chat per hour and your total replies per 24 hours, and pause a chat after repeated fallback replies. In any chat, Pause AI lets you take over.

Good to know

Managed replies work only in private chats, and only while WhatsApp Web is open and the extension is online. Automatic replies need Pro or Team; every plan includes Assist drafts and shadow mode. Each AI Pilot decision uses one reply from your monthly allowance.