Terms of Service

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you use the Services on behalf of a company or other organization, you must be authorized to do so by that organization, and these Terms also bind that organization.

2. Independent product

WAWin is an independent product and is not affiliated with, authorized by or sponsored by WhatsApp or Meta. When you use WAWin, you must still comply with WhatsApp’s terms of service and related policies. WhatsApp may restrict or ban accounts that violate its rules. We have no control over such actions and are not responsible for them.

3. Accounts and security

You must provide accurate account information, keep your sign-in credentials secure and manage workspace members’ access. You are responsible for all activity that occurs under your account. If you find that someone else is using your account, contact us immediately.

4. Acceptable use

You may not use the Services for unlawful activity, fraud or harassment, or to send spam or bulk messages without the recipients’ consent; infringe the rights of others; resell the Services, share accounts with others or circumvent seat or other usage limits; or interfere with the operation of the Services or reverse engineer the software.

You must ensure that you have the right to process the customer details, chats, files and knowledge base content that you import into or sync to the Services, and you must respect requests from contacts to stop receiving messages.

5. Your content

You keep your rights to the content you provide, and you authorize us to store, process and transmit it to the extent needed to provide the Services, including by having it processed by our service providers. We may use aggregated, anonymized data that cannot identify you or your customers to improve the Services. Our Privacy Policy explains how we handle data.

Keep your own copies of important information. Chat sync is not a complete backup.

6. AI features and automatic sending

AI-generated content may be inaccurate, so check it before you use it. When managed mode is on, AI replies to customers automatically according to your settings, and you are responsible for messages sent from your account. Messages cannot be recalled once sent.

Scheduled messages, broadcasts and replies in managed mode require your computer and browser to keep running and stay signed in to WhatsApp Web. Otherwise, messages may be delayed or fail to send.

7. Plans, payment and refunds

Some features require a paid subscription, at the price shown at the time of purchase. Subscriptions renew automatically every month until you cancel. We may change our prices; any change will take effect from the next billing period, and we will notify you in advance. The workspace Owner can cancel the subscription in Console, and the cancellation takes effect at the end of the current billing period. Payments are processed by Stripe. If a payment fails, we may restrict paid features until the payment is completed.

Unless applicable law provides otherwise, fees you have paid are non-refundable. Uninstalling the extension does not cancel your subscription.

8. Intellectual property

Rights in the WAWin software, brand and website content belong to us or the relevant rights holders. Except as permitted by these Terms, you may not copy, modify, distribute or sell any of these materials.

9. Changes, suspension and termination of the Services

We may change, suspend or discontinue some features or the Services as a whole. Before discontinuing the Services as a whole, we will notify you in advance and refund any fees paid for the unused period.

If you violate these Terms, WhatsApp’s applicable rules or applicable laws and regulations, or if your use of the Services may create risk for or cause harm to other users, third parties or us, we may, without prior notice, restrict, suspend or terminate your account and workspaces, delete related content and refuse to continue providing the Services to you. If the Services are terminated for these reasons, fees you have paid are non-refundable.

You may stop using the Services at any time and delete your account in Console. After termination, we may delete your data in accordance with our Privacy Policy, so export anything you need to keep before then.

10. Disclaimer

The Services are provided “as is.” We do not guarantee that the Services will be uninterrupted, error-free or fit for your particular purpose, or that your WhatsApp account will not be restricted.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses, lost profits or loss of data, and our total liability arising from the Services is limited to the fees you paid us in the 12 months before the event giving rise to the claim. This does not affect any liability that cannot be excluded or limited by law.

12. Indemnification

If a third party makes a claim against us arising from your violation of these Terms or applicable law, or from messages you send or content you provide, you will compensate us for the resulting losses, including reasonable attorneys’ fees.

13. Changes to these Terms

We may update these Terms and will post the revised version on this page with the date it was updated. By continuing to use the Services after an update, you accept the updated Terms.

14. Contact us

If you have any questions about these Terms or a dispute arises, please email support@wawin.ai, and we will work with you to resolve it.